Psychotherapy and Counselling Principles

Therapist (“I”): Ales Zivkovic MSc PTSTA(P), CTA(P)

Client (“you”)

Psychotherapy and Counselling Principles

Ales Zivkovic MSc, PTSTA(P), CTA(P) (UKCP Reg) – Psychotherapist, Counsellor, Supervisor, Trainer

These Psychotherapy and Counselling Principles need to be read in conjunction with my Privacy Policy which you may find here.

General Principles

We treat each other with respect and as autonomous individuals. We will not judge or condemn each other or physically or verbally assault each other or others. We will be honest to each other.

Boundaries are important and are of essence not only for us to be able to work together in practical regards, but also in order for the therapeutic relationship to be potent. This goes for boundaries of therapy time and space also. There will be no therapy actively performed outside therapy space—that is at our sessions face-to-face, online or over the phone. There will be no therapy done over email, texting etc.


We will usually define some terms (e.g. payment, cancellation and termination) differently and/or more specifically in a separate “business” terms/contract, however, unless/until we have done so the terms outlined here will hold.

Our sessions together will be held on weekly basis. Sometimes we might agree to more than one session per week, however, that is something we will discuss and agree upon as we work together. I am usually able and willing to support you also in-between regular weekly sessions, should you feel you need such support at any point, and should we agree to it.

You agree to arrive to sessions on time.

Regular sessions are normally payable in the beginning of the month for the applicable month. They are payable on per-calendar-month basis. Potential additional ad-hoc sessions are normally payable on per-session basis.

If you have to cancel a session, you will notify me as soon as possible by calling, texting, or emailing me. Scheduled sessions are payable regardless of attendance, therefore, cancelled sessions are non-refundable. I will attempt to offer you an alternative slot within the same week, in the case of cancellation, however, please note that this is not always possible.

If for some reason I need to cancel a particular session, I will offer you an alternative slot or payment for the applicable session will be reimbursed.

I generally do not offer sessions over weekends or Bank Holidays, however, if we agree to have a session on such days, I will charge a 40% premium to your regular fee.

Payments for initial sessions are required prior to the session and are non-refundable.

I also run sessions online, which we may agree to should sessions in person at any time not be feasible. We will also have sessions online in the case either of us is travelling. Please be mindful that sessions that are not held in person pose higher risks in terms of maintaining confidentiality because of technology that is used and which I as a therapist cannot influence. You accept this risk by taking on therapy online or over the phone.

Should we not define specific time limits of our work together, you will give at least 1 calendar month notice of your intention to terminate therapy to allow for closure of the therapeutic process.


You will keep yourself, others, the environment and me safe. This means no matter how you feel, you will control your behaviour and not act violently or threaten with violence to anyone or anything.

You will attend your sessions free from the influence of alcohol or non-prescribed drugs. You will also get additional medical support if you need it.


I will maintain confidentiality of the content of our sessions except in the context of professional supervision, when your anonymity will still be maintained.

I may break confidentiality if I believe that a child is in danger and if I believe that you are at serious risk of harm to yourself or others. I will attempt to let you know in the case I break confidentiality for such reasons before I do so should this be possible.

Due to reasons of my professional ethics and due to other regulatory and administrative reasons, I am obliged to keep short notes of our sessions for the period of 7 years. If the therapeutic context requires, these notes may also include sensitive personal information (such as information about your health etc). In respect of that, I will require a signed consent form from you, which I will request from you at our initial session.

As a fully qualified psychotherapist and counsellor, I am obliged to attend professional supervision to maintain my own good practice and continuous professional development (CPD). I will discuss elements of my work with my supervisor on regular basis. Your anonymity will nonetheless be maintained. I may also use such anonymised information for other (e.g. research, academic etc.) purposes. The information I will share this way will remain completely anonymous and is fundamental to my good professional practice.


These practice principles are constantly being reviewed and updated. The latest version is available on my website.

Ales Zivkovic MSc, PTSTA(P), CTA(P)

Psychotherapist, Counsellor, Supervisor, Trainer